Our WorkGatwick Passenger App
We created a beacon-enabled companion app to help Gatwick passengers navigate their airport journey all the way from booking to boarding. Users get live updates on their flights, plus they can see personalised offers, order food, book parking and more.
Service
Product Strategy
UX Mapping & Perona development
UI design
App development
Testing
UX Mapping & Perona development
UI design
App development
Testing
Team
UX/UI designers
Strategists
Project manager
Technologies advisors
App developers
Testers
Strategists
Project manager
Technologies advisors
App developers
Testers
Awards
Mobile app of the year
Innovation of the year
Innovation of the year
We developed the ultimate airport companion app, which serves time and location dependent updates as the user moves around the airport. This allows Gatwick to keep customers up to date; deliver exclusive offers; sell parking and upgrades; and gather valuable information about their consumers.
We used the following disciplines:
Personas
User Journeys
Wireframing
Mobile & Tablet Design
App Development
User Journeys
Wireframing
Mobile & Tablet Design
App Development
The Results
Direct communication with 1/4 million consumers
Increased sales and offers redemption by 60% by serving offers at the most relevant time
Data from 1m+ sessions with which to improve their service offering
Why we’re proud
Not only have we made life easier for millions of passengers, we've also won two awards for this app. Plus the app remained robust throughout the Gatwick drone incident: there was a 500% spike in users but zero app issues in this time
;'%3E%3Cdefs%3E%3CclipPath id='__lottie_element_952'%3E%3Crect width='96' height='138' x='0' y='0'%3E%3C/rect%3E%3C/clipPath%3E%3C/defs%3E%3Cg clip-path='url(%23__lottie_element_952)'%3E%3Cg transform='matrix(0.5912200212478638,0,0,0.300029993057251,60.877723693847656,106.34459686279297)' opacity='1' style='display: block;'%3E%3Cg opacity='1' transform='matrix(1,0,0,1,-20.895000457763672,86.76599884033203)'%3E%3Cpath fill='rgb(219,219,219)' fill-opacity='1' d=' M0,-7.765500068664551 C12.200024604797363,-7.765500068664551 22.105499267578125,-4.2857794761657715 22.105499267578125,0 C22.105499267578125,4.2857794761657715 12.200024604797363,7.765500068664551 0,7.765500068664551 C-12.200024604797363,7.765500068664551 -22.105499267578125,4.2857794761657715 -22.105499267578125,0 C-22.105499267578125,-4.2857794761657715 -12.200024604797363,-7.765500068664551 0,-7.765500068664551z'%3E%3C/path%3E%3C/g%3E%3C/g%3E%3Cg transform='matrix(1.7999999523162842,0,0,1.7999999523162842,-9.25,-10.632757186889648)' opacity='1' style='display: block;'%3E%3Cg opacity='1' transform='matrix(1,0,0,1,32,30)'%3E%3Cpath fill='rgb(249,232,95)' fill-opacity='1' d=' M0,-18 C8.166000366210938,-18 15.107000350952148,-12.48900032043457 17.288000106811523,-5.001999855041504 C17.42099952697754,-4.546999931335449 8.704999923706055,0.9660000205039978 8.704999923706055,0.9660000205039978 C8.704999923706055,0.9660000205039978 6.690999984741211,-5.191999912261963 6.690999984741211,-5.191999912261963 C6.690999984741211,-5.191999912261963 1.6390000581741333,-8.559000015258789 1.6390000581741333,-8.559000015258789 C1.6390000581741333,-8.559000015258789 -4.047999858856201,-7.433000087738037 -4.047999858856201,-7.433000087738037 C-4.047999858856201,-7.433000087738037 -7.381999969482422,-3.375 -7.381999969482422,-3.375 C-7.381999969482422,-3.375 -7.841000080108643,1.3020000457763672 -7.841000080108643,1.3020000457763672 C-7.841000080108643,1.3020000457763672 -6.111000061035156,5.2220001220703125 -6.111000061035156,5.2220001220703125 C-6.111000061035156,5.2220001220703125 -11.607999801635742,14.871999740600586 -14.857999801635742,10.128999710083008 C-16.839000701904297,7.238999843597412 -18,3.747999906539917 -18,0 C-18,-9.899999618530273 -9.899999618530273,-18 0,-18z'%3E%3C/path%3E%3C/g%3E%3Cg opacity='1' transform='matrix(1,0,0,1,31.600000381469727,28.700000762939453)'%3E%3Cpath fill='rgb(244,108,236)' fill-opacity='1' d=' M17.899999618530273,-4.89900016784668 C16.399999618530273,-9.598999977111816 13.199999809265137,-13.49899959564209 8.800000190734863,-15.699000358581543 C-0.6000000238418579,-20.299999237060547 -12,-16.5 -16.600000381469727,-7.099999904632568 C-18.799999237060547,-2.5999999046325684 -19.200000762939453,2.500999927520752 -17.600000381469727,7.301000118255615 C-16,12.00100040435791 -12.699999809265137,15.901000022888184 -8.300000190734863,18.200000762939453 C-5.599999904632568,19.60099983215332 -2.700000047683716,20.301000595092773 0.30000001192092896,20.301000595092773 C9.899999618530273,20.301000595092773 18,13 19.100000381469727,3.4000000953674316 C19.200000762939453,0.6000000238418579 18.799999237060547,-2.1989998817443848 17.899999618530273,-4.89900016784668z M10.600000381469727,-3.4000000953674316 C10.600000381469727,-3.4000000953674316 12.600000381469727,-5.400000095367432 12.600000381469727,-5.400000095367432 C13,-5.801000118255615 13.600000381469727,-5.801000118255615 14,-5.400000095367432 C14.399999618530273,-5 14.399999618530273,-4.39900016784668 14,-3.999000072479248 C14,-3.999000072479248 12,-1.9989999532699585 12,-1.9989999532699585 C11.600000381469727,-1.5989999771118164 11.100000381469727,-1.5989999771118164 10.699999809265137,-1.9989999532699585 C10.199999809265137,-2.299999952316284 10.199999809265137,-2.9000000953674316 10.600000381469727,-3.4000000953674316 C10.5,-3.3010001182556152 10.600000381469727,-3.3010001182556152 10.600000381469727,-3.4000000953674316z M4.599999904632568,-11.399999618530273 C5,-11.800999641418457 5.599999904632568,-11.800999641418457 6,-11.399999618530273 C6,-11.399999618530273 8,-9.300999641418457 8,-9.300999641418457 C8.399999618530273,-8.899999618530273 8.399999618530273,-8.300999641418457 8,-7.900000095367432 C7.800000190734863,-7.699999809265137 7.5,-7.599999904632568 7.300000190734863,-7.599999904632568 C7,-7.599999904632568 6.800000190734863,-7.699999809265137 6.599999904632568,-7.900000095367432 C6.599999904632568,-7.900000095367432 4.599999904632568,-9.99899959564209 4.599999904632568,-9.99899959564209 C4.199999809265137,-10.49899959564209 4.300000190734863,-11.100000381469727 4.599999904632568,-11.399999618530273z M0.4000000059604645,-5.198999881744385 C1.399999976158142,-5.198999881744385 2.4000000953674316,-4.999000072479248 3.299999952316284,-4.499000072479248 C4.900000095367432,-3.799999952316284 6,-2.3989999294281006 6.5,-0.6990000009536743 C7,0.9010000228881836 6.900000095367432,2.700000047683716 6.199999809265137,4.301000118255615 C5.5,5.901000022888184 4.099999904632568,7.000999927520752 2.4000000953674316,7.500999927520752 C-1,8.60099983215332 -4.699999809265137,6.800000190734863 -5.800000190734863,3.4000000953674316 C-6.300000190734863,1.7999999523162842 -6.199999809265137,0 -5.5,-1.600000023841858 C-4.800000190734863,-3.200000047683716 -3.4000000953674316,-4.301000118255615 -1.7000000476837158,-4.801000118255615 C-1.100000023841858,-5.099999904632568 -0.4000000059604645,-5.198999881744385 0.4000000059604645,-5.198999881744385z M-5.400000095367432,-10.399999618530273 C-5.400000095367432,-10.399999618530273 -3.4000000953674316,-12.399999618530273 -3.4000000953674316,-12.399999618530273 C-3,-12.800999641418457 -2.4000000953674316,-12.800999641418457 -2,-12.399999618530273 C-1.600000023841858,-12 -1.600000023841858,-11.39900016784668 -2,-10.99899959564209 C-2,-10.99899959564209 -4,-8.99899959564209 -4,-8.99899959564209 C-4.400000095367432,-8.598999977111816 -4.900000095367432,-8.598999977111816 -5.300000190734863,-8.99899959564209 C-5.800000190734863,-9.39900016784668 -5.800000190734863,-10 -5.400000095367432,-10.399999618530273 C-5.400000095367432,-10.300999641418457 -5.400000095367432,-10.399999618530273 -5.400000095367432,-10.399999618530273z M-12.300000190734863,-3.999000072479248 C-12.699999809265137,-4.39900016784668 -12.699999809265137,-5 -12.399999618530273,-5.400000095367432 C-12.100000381469727,-5.801000118255615 -11.399999618530273,-5.800000190734863 -11,-5.499000072479248 C-11,-5.499000072479248 -10.899999618530273,-5.400000095367432 -10.899999618530273,-5.400000095367432 C-10.899999618530273,-5.400000095367432 -8.899999618530273,-3.4000000953674316 -8.899999618530273,-3.4000000953674316 C-8.5,-3 -8.5,-2.3989999294281006 -8.899999618530273,-1.9989999532699585 C-9.100000381469727,-1.7999999523162842 -9.399999618530273,-1.6990000009536743 -9.600000381469727,-1.6990000009536743 C-9.899999618530273,-1.6990000009536743 -10.100000381469727,-1.7999999523162842 -10.300000190734863,-1.9989999532699585 C-10.300000190734863,-1.9989999532699585 -12.300000190734863,-3.999000072479248 -12.300000190734863,-3.999000072479248z M-12.699999809265137,7.301000118255615 C-13.199999809265137,7.301000118255615 -13.699999809265137,6.801000118255615 -13.699999809265137,6.301000118255615 C-13.699999809265137,6.10099983215332 -13.600000381469727,5.801000118255615 -13.399999618530273,5.60099983215332 C-13.399999618530273,5.60099983215332 -11.399999618530273,3.6010000705718994 -11.399999618530273,3.6010000705718994 C-11.100000381469727,3.200000047683716 -10.5,3.200000047683716 -10.100000381469727,3.6010000705718994 C-9.699999809265137,4.000999927520752 -9.699999809265137,4.599999904632568 -10.100000381469727,4.900000095367432 C-10.100000381469727,4.900000095367432 -12.100000381469727,6.900000095367432 -12.100000381469727,6.900000095367432 C-12.100000381469727,7.198999881744385 -12.399999618530273,7.301000118255615 -12.699999809265137,7.301000118255615z'%3E%3C/path%3E%3C/g%3E%3Cg opacity='1' transform='matrix(1,0,0,1,37,40.599998474121094)'%3E%3Cpath fill='rgb(249,232,95)' fill-opacity='1' d=' M13,-0.6000000238418579 C11,3.200000047683716 6.199999809265137,7.099999904632568 2,8.399999618530273 C-2.299999952316284,9.798999786376953 -9.100000381469727,9.399999618530273 -13,7.400000095367432 C-13.5,7.099999904632568 -14.5,4.699999809265137 -15,4.400000095367432 C-13.5,4.400000095367432 -10.699999809265137,3.5 -10.800000190734863,0.29899999499320984 C-10.800000190734863,-2.0999999046325684 -5.099999904632568,-3.0989999771118164 -2.700000047683716,1.2009999752044678 C-1.100000023841858,3.9010000228881836 7.400000095367432,2.5 7.099999904632568,-6.099999904632568 C7,-9.100000381469727 10.300000190734863,-9.800000190734863 11.5,-7.400000095367432 C12.699999809265137,-5.099999904632568 14.399999618530273,-5.5 15,-5.599999904632568 C14.699999809265137,-4.599999904632568 13.5,-1.600000023841858 13,-0.6000000238418579z'%3E%3C/path%3E%3C/g%3E%3Cg opacity='1' transform='matrix(1,0,0,1,32,30)'%3E%3Cpath fill='rgb(194,45,185)' fill-opacity='1' d=' M0,20.899999618530273 C-11.5,20.899999618530273 -20.899999618530273,11.50100040435791 -20.899999618530273,0.0010000000474974513 C-20.899999618530273,-11.49899959564209 -11.5,-20.899999618530273 0,-20.899999618530273 C11.5,-20.899999618530273 20.899999618530273,-11.49899959564209 20.899999618530273,0.0010000000474974513 C20.899999618530273,11.50100040435791 11.5,20.899999618530273 0,20.899999618530273z M0,-17.899999618530273 C-9.899999618530273,-17.899999618530273 -17.899999618530273,-9.89900016784668 -17.899999618530273,0.0010000000474974513 C-17.899999618530273,9.899999618530273 -9.899999618530273,17.899999618530273 0,17.899999618530273 C9.899999618530273,17.899999618530273 17.899999618530273,9.899999618530273 17.899999618530273,0.0010000000474974513 C17.899999618530273,-9.89900016784668 9.899999618530273,-17.899999618530273 0,-17.899999618530273z M0,7.000999927520752 C-3.9000000953674316,7.000999927520752 -7,3.8010001182556152 -7,0.0010000000474974513 C-7,-3.8989999294281006 -3.799999952316284,-6.999000072479248 0,-6.999000072479248 C3.9000000953674316,-6.999000072479248 7,-3.7990000247955322 7,0.0010000000474974513 C7,3.9000000953674316 3.9000000953674316,7.000999927520752 0,7.000999927520752z M0,-3.999000072479248 C-2.200000047683716,-3.999000072479248 -4,-2.1989998817443848 -4,0.0010000000474974513 C-4,2.2009999752044678 -2.200000047683716,4.000999927520752 0,4.000999927520752 C2.200000047683716,4.000999927520752 4,2.2009999752044678 4,0.0010000000474974513 C4,-2.1989998817443848 2.200000047683716,-3.999000072479248 0,-3.999000072479248z'%3E%3C/path%3E%3C/g%3E%3C/g%3E%3C/g%3E%3C/svg%3E)